Omotenashi is hard to define, but Japanese use it to describe what they believe is their unique approach to hospitality. Omotenashi involves the subjugation of self in service to a guest, without being “servile”.
There are 5 levels of services and they are;
Omotenashi
Hospitality
Service
Manner
Moral
This will be the subject of my next newsletter.
If you are interested in reading my newsletter, please subscribed at
http://www.uchikura.co